The University of Texas at Austin Athletics
LHN Support
1.1 What is Longhorn Network?
Longhorn Network is a free digital streaming service.
Longhorn Network can be accessed on your TV using some of your favorite streaming devices, on mobile devices, or any personal computer.
1.2 What Live Content is Available on Longhorn Network?
On the Longhorn Network, you can catch our Monday live press conference with Coach Steve Sarkisian and all post-game press conferences throughout the season. Live game audio will be available for sports games, including Football, Men’s and Women’s Basketball, Baseball, and Softball. Live coaches’ shows will also be available featuring Coach Steve Sarkisian and Rodney Terry.
1.3 What on Demand Content is Available on Longhorn Network?
Longhorn Network provides fans with original content, including highlights, exclusive behind-the-scenes access to our sports programs, interviews with student-athletes and coaches, and classic moments from the greatest games in the LHN archive.
1.4 Do I need to create a Longhorn Network account?
You can watch Longhorn Network without needing an account—all our content is free to watch. However, if you'd like, you can create a free account for some added perks. By signing up, you can make personalized watchlists, easily share them with friends, and we'll remember your watch history to enhance your viewing experience. Plus, you'll have the option to receive emails about our latest updates and offerings.
1.5 How Do I Reset my Password?
If you have forgotten your password or need to unlock your account, go to the Longhorn Network log-in screen and click the link that says, ‘Forgot your username or password?’
You will then come to a screen that asks for your email address. Enter your valid email address associated with your Longhorn Network account and you will receive an email with a link to reset your password.
The email will contain a link directing you to reset your password.
1.6 How can I contact the Longhorn Network Team with Questions or Issues?
Before contacting the Longhorn Network team, we would suggest searching our FAQs and help documentation for a solution to your concern.
If you still have questions or concerns, you can reach our support team at support@longhornnetwork.com
2.1 On Which Devices Can I Watch Longhorn Network?
Longhorn Network is available on the following devices:
- Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, and Edge. Includes Chromecast.
- Mobile Devices: Available on iOS and Android smart phones and tablets
- TV – Apple TV, Android TV, Amazon Fire TV and Roku
2.2 Can I Watch Multiple Devices at Once?
No – your Longhorn Network membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously but will not be able to watch multiple videos at the same time.
If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.
3.1 System Requirements
3.1.1 MINIMUM SYSTEM REQUIREMENTS
- A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Longhorn Network. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy Longhorn Network content at its highest video quality.
3.1.2 MINIMUM WINDOWS REQUIREMENTS
- Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
- One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
- Firefox
- Macromedia Flash Player 10.1
- Video adapter and monitor: Super VGA (1024×768) or higher
3.1.3 MINIMUM MAC REQUIREMENTS
- PowerPC G3 600 MHz
- Pentium III 1GHz with a minimum of 512MB of memory
- Mac OS X 10.4+
- Firefox v1.5+
- Micromedia Flash Player 10.1
- Video adapter and monitor: Super VGA (1024×768) or higher
3.1.4 BROWSER COMPATIBILITY
- Longhorn Network is available on Chrome, Firefox, Safari and Edge
3.1.5 MINIMUM CONNECTED & SMART TV DEVICE REQUIREMENTS
- tvOS 11.2 or above
- Android TV* OS 5.0 or above
* Google certified Android TV devices only, see list here - Amazon Fire TV 5.1 or above
- Roku 11 or above
3.2 Connectivity Recommendations
3.2.1 CONNECTIVITY
A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for Longhorn Network. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Longhorn Network content at its highest video quality.
You can use this free online tool to check your Internet connection’s speed:
- Speed Test (Select the New York option as a baseline)
3.2.2 YOUR NETWORK
Make sure you (or others on your network) are not downloading music, movies, or games while you are using Longhorn Network, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream Longhorn Network.
Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.
3.2.3 INTERNET CONGESTION
Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.
If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.
3.3 Why Am I Having Issues Viewing a Stream?
There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:
3.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH
Longhorn Network works best over 4G and Wi-Fi networks. As Longhorn Network uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in Longhorn Network. Try troubleshooting here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.
3.3.2 CPU UTILIZATION (DESKTOP)
If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.
To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.
To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.
If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.
2.3 Troubleshooting – Network Connectivity
One of the most common issues seen by Longhorn Network users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:
- Restart your browser, device, and home Wi-Fi Network
- Close the browser that had Longhorn Network open / the Longhorn Network App.
- Shut down your device.
- Unplug your Wi-Fi router/modem from power for 1-2 minutes.
- Plug your Wi-Fi router/modem back into power.
- Restart device, open Longhorn Network app / in browser
- Improve your Wi-Fi Signal
- Move to a more central location / closer to your device.
- Move Wi-Fi router away from other wireless devices (microwaves)
- Move router off the floor.
- Connect your computer directly to the modem.
- Close the browser that had Longhorn Network open.
- Shut down your computer.
- Unplug your modem from power for 1-2 minutes.
- Plug your modem back into power.
- Turn computer on, plug computer into modem via ethernet cable.
- Open Longhorn Network in browser
If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.
2.4 Troubleshooting – on Desktop
When trying to access a live Longhorn Network event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Longhorn Network, clearing your web browser’s cache, and relaunching the browser.
If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:
2.5 iPhone/iPad Troubleshooting
For any issues on the iOS app please try to reinstall the app from your mobile device:
- Remove the app from your device.
- Power cycle your device (Turn your device off and then on again)
- Reinstall the app on your device.
If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.
For more detailed information please visit the official iPhone support page or the official iPad support page.
2.6 Android Troubleshooting
For any issues on the Android app please try to reinstall the app from your mobile device:
- Remove the app from your device.
- Power cycle your device
- Reinstall the app on your device.
If you continue to have trouble, install any available software updates.
If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.
2.7 Troubleshooting – on TV
For any issues on the TV apps please try to reinstall the app from your device:
- Remove the app from your device.
- Power cycle your device (Turn your device off and then on again)
- Reinstall the app on your device.
If you continue to have trouble, install any available updates. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.