Football Gameday Info

Event Staff Quick Hits
Hook ‘em Hospitality
Inside Stadium
Outside Stadium
Pregame Key Times
Service Recovery

Event Staff Quick HitsBack to top

Oct. 1 vs. West Virginia (6:30 p.m. Kickoff)

5 a.m. - Early Security Check-In
6 a.m. - Early Security In Place
11:30 a.m. - ESP Staff Check-In at Bevo Blvd./LCL/Bevo Parade, Champion Club
12 p.m. - ESP Staff Deploy To Positions
1 p.m. - Supervisor Meeting
2 p.m. - Event Staff Check-In at Gate 25
3 p.m. - Event Staff Deploy To Positions
Stadium People - Gates and Field
ESP Staffing - Upper Deck and East Side
Cerebus Staffing - Student Section
M&S Staffing - West Side, Elevators & Escalators
KS Staffing - All Premium Areas
3:30 p.m. - All Event Staff In Place
4:30 p.m. - Gates Open
6:30 p.m. - Kickoff

Channel 1 - Stadium People
Channel 2 - M&S
Channel 3 - ESP
Channel 4 - KS
Channel 5 - ESP

Form Located Here.

Hook ‘em HospitalityBack to top

We all have tasks that we’re assigned on game day, but our greater purpose is creating a first-class experience for all Texas fans and guests. Hook ‘em Hospitality is all about taking that little extra step to create a memorable experience for fans, keeping in mind our standards of Safety, Texas Hospitality, Teamwork and Efficiency.

UT leaders, managers and supervisors will be looking out for event staff that go above and beyond their assigned duties. If you receive a Hook ‘em hospitality card, tell us your story for a chance to be named Employee of the Game and receive prizes.

Here's some examples of ways to deliver Hook ‘em Hospitality:

Instead of just telling a guest where the closest bathroom is, walk them there as if it’s on your way (only if you are allowed to leave your post!)
Take a photo for a group so someone isn’t left out of the memory
Step up and taking on additional tasks or moving to a unique location to help areas that are short-staffed or going on break
Get fans water / ice that may be experiencing heat-related issues (don’t forget to get First Aid / EMS involved too!)

Thank you for demonstrating exemplary customer service today! Please share your story with us through this link here (be specific, we want alllllll the details!)

Congratulations to the newest Employees of the Game! These folks have exemplified Hook ‘em Hospitality! Thank you for your hard work and dedication to representing Texas!

Inside the StadiumBack to top

Animals: Certified service dogs or service dogs in training are welcome. Must be on a leash or in a harness at all times.
Special Accommodation parking: $30 per vehicle at 24th St., Trinity St. or East Campus Garage
2022 Cart/Bus Shuttle Map
Entry / Gates - Ramp access is available at Gates 7, 14, 16 and 27
Food exceptions for medical conditions - Small snacks and juice boxes are permitted. Supervisors at every gate are prepared to answer questions.

GATE 1/32

Sections 34-35

Row 35

GATE 7

Section 2, Section 7	Row 84	Take Bellmont elevator to Level 7 (Section 2 to the right, Section 7 to the left)
Sections 9-12	Row 73	Take Bellmont elevator to Level 7 (Sections 9-12 to the left)

GATE 14

Section 7	Row 1	Through the Hall of Fame towards the glass facing the field, take the doors out to the concourse. Enter Section 14/15, then loop around to Section 7.
Sections 13-19	Row 52	Take Gate 14 elevator in Hall of Fame to Level 6. MUST EXIT RIGHT OF THE TERRACE CLUB. Must loop around after entering the seating area (not inner concourse).
Sections 14-18	Row 1	Through the Hall of Fame towards the glass facing the field, take the doors out to the concourse. Sections 14 & 15 on the left, Sections 17 & 18 on the right.
Section 14C, Section 18C	Row 7	Take Gate 14 elevators to the Touchdown Club (Level 8)
Section 26	Row 1	Through the Hall of Fame towards the glass facing the field, take the doors out to the concourse. Enter Section 14/15, then loop around to Section 26.
Sections 111-123	Row 4	Take Gate 14 elevator in Hall of Fame to Level 10.

GATE 27

Sections 20-22	Row 73	Take Gate 27 elevator to Level 7R.
Sections 25-32	Row 80	Take Gate 27 elevator to Level 7R.
Sections 125-131	Row 4	Take Gate 27 elevator to Level 10.

CLUB	LOCATION	SEATS	GAMEDAY CATERING HOURS	ALCOHOL RULES
Terrace - Main Club (TANC)	6th Floor, NEZ	Outside specified area, accessible by general public	2 hours pregame - start of 4th quarter	Beer/Wine sold in main club. All drinks may be taken to seat.
Terrace Lounges East & West	6th floor, NEZ, 2 separate areas east & west of TANC on concourse	Outside specified area, accessible by general public	2 hours pregame - start of 4th quarter	All alcohol purchased inside the lounges must be consumed inside the lounges. Drinks may not be taken to seats.
Stadium	5th floor, Bellmont	Outside, scattered throughout west side	2 hours pregame - start of 4th quarter	Mixed drinks must be consumed inside confined liquor bar; beer/wine sold in rest of club. Beer/wine may be taken to seats.
Touchdown	8th floor, NEZ	Outside specified area, not accessible by general public	2 hours pregame - start of 4th quarter	Full bars throughout the club. All drinks may be taken to seats.
Corral	Moncrief Tent, South	Outside, scattered throughout stadium	2 hours pregame - start of 4th quarter	Beer/Wine sold in club. All drinks may be taken to seats.
Champions	Bass Concert Hall	Outside, scattered throughout stadium	2 hours pregame - kickoff	Full bars throughout the club. Alcohol must be consumed inside Bass.
Alumni Center	2110 San Jacinto	N/A	Only accessible via Gate 7 from beginning of 2nd quarter through beginning of 4th quarter. Must have game ticket to re-enter.	Full bars throughout club. Alcohol must be consumed inside Alumni Center.
Texas	7th floor, East	Outside, specified area, not accessible by general public	2 hours pregame - start of 4th quarter	Full bars throughout club. All drinks may be taken to seats.
UT Club Tent	Grassy area across 23rd st., NEZ	N/A	Only accessible via Gate 14 from beginning of 2nd quarter through beginning of 4th quarter. Must have wristband and game ticket to re-enter.	Full bar inside tent. Alcohol must be consumed inside tent.
UT Club - Members Area	6th Floor, East	N/A	2 hours pregame - end of game	Full bar inside club. Alcohol must be consumed inside club.
Centennial	9th Floor, Bellmont	Inside club, not accessible by general public	2 hours pregame - start of 4th quarter	Full bar inside club. Alcohol must be consumed inside club.
Stadium Suites	Throughout DKR-TMS	Inside suite; not accessible by general public	2 hours pregame - end of game	Full bar service. Alcohol must be confined to suite level.
T-Room	Entrance inside Gate 8 Plaza	N/A	2 hours pregame - start of 4th quarter	Beer/Wine sold in club. All drinks may be taken to seats.

Traditional ATMs:

West Side (Bellmont Hall): Gates 1 or 7, Section 107
East Side: Section 28
North End (Red McCombs Red Zone): Gate 8 Plaza
Cash-to-Card Kiosks: Sections 7, 28 and 114

Located near Gates 1, 8, 16, 25, 29 and 30, the Terrace Club and Touchdown Club

Mobile Pickup - Level 1, Section 1 and Level 1, Section 31
Menu | Map

Gate 25 Concouse, Between 106-107, Between 118-119, and Section 124

West side -- Bellmont Hall: ADA elevators are located inside Gates 1 or 7; suite holders' access is inside Gate 5.
East side -- ADA elevators for the general public are located inside Gate 27; suite holders' access is located between Gates 27 and 28 (inside UT Club entrance).
North end -- Red McCombs Red Zone: ADA elevators are located inside Gate 14; suite holders' access inside Gate 16.

Changing Stations - in all bathrooms
Family Restrooms - adjacent to all public restrooms
Lost and Found - Gate 25
Lost guests - Gate 25

West Side: Sections 1 (lower level) or 105 (upper deck)
East Side Sections 32 (lower level) or 127 (upper deck)
North Endzone: Sections 13 (lower level), 18 (middle level) or 117 (upper deck)

Outside the stadium access: Fans enter Gates 14 or 16 before gates open
After gates open / inside the stadium access: Go in gate on ticket and enter from concourse by Gates 14 and 16

Game day rentals available for $10 outside Sections 1, 7, 8, 25, 27, and 105

Tickets: 800-982-BEVO (2386) or 512-471-3333
Stadium Office/Lost and Found: 512-232-8523
Longhorn Foundation: 512-471-4439
REVELxp: 512-993-0062
Texas Longhorns Official Team Shop: 512-476-3535
In-Stadium Issues on Gameday: TXFAN to 69050

Outside the StadiumBack to top

Public Will Call - Base of West Tower (near gate 8)
Student Tickets - Gate 32
Texas Football Player Will Call - Base of Tower on South Side of Gate 32
Visiting Team Will Call - Gate 25

Approved Items

Clear Plastic Bags No Larger Than 12" x 6" x 12"
One-gallon clear resealable plastic storage bags
Clutch bags, purses, or wallets that are smaller than 4.5” x 6.5”

**Items in bag must fit the policy too (wallet in clear bag)

** Also allowed:

Cameras (no detachable lens > 10 inches) and binoculars NOT in cases
1 clear plastic bottle of water (up to 1 liter) as long as it’s sealed

Prohibited Items

Artificial noisemakers
Banners, flags, flag poles, signs
GoPros, video cameras, tripods, selfie sticks
Coolers
Food or drinks (outside of 1 clear plastic water bottle)
Pets (except service dogs)
Strollers
Tobacco products
Weapons

Parking passes are not available on game day. Individual game passes are available in East Campus Garage when purchased by midnight before a game.

Merch stores at Gate 8, Gate 25, Gate 32 (open when Bevo Blvd. opens)

Cap Metro: $2:50 roundtrip - Routes 6, 7, 10, 18, 801 & 803 or MetroRail Route 18
Rideshare Dropoff Zone: located on Dean Keeton between Robert Dedman Drive and Red River Street (north of the stadium)

Service RecoveryBack to top

Service recovery is designed to repair the relationship with a fan when something has gone wrong for them during their experience. It may not be our fault the customer is upset, but it is our problem.

Follow the HEART method:
Hear the guest out and understand the full extent of the problem
Empathize with them and the emotions they are currently experiencing
Apologize for the service failure and the impact that it's had on their game day experience
Resolve the situation by fixing the issue or directing them to someone who can help
Thank them for coming to the game and supporting Texas Football

Depending on the severity of the issue, we have two options for recovering the situation with the guest.
- Minor Issue (Level 1) - A fan has encountered a minor issue that isn’t our fault, but our opportunity to improve.  Managers and supervisors in every area have concession vouchers that can be offered to guests. Talk with your section leader and explain the situation and why you want to offer the vouchers to the guest.
- Here's how to present the concession voucher (or a few based on the party size) for their inconvenience.  "I know this doesn't fix the fact that you missed pregame because of long lines, but please enjoy some chicken tenders or get an ice cream on us. We'll be sharing this issue with the operations team after the game."
- Major Issue (Level 2) - A fan has encountered a problem due to something that’s our fault.  Escort them to the nearest guest services booth where staff can more appropriately record the issue to fix the problem and determine the follow-up steps.
For any situation that you have to recover with guests, please fill out this form and let us know so we can continue to improve and enhance the guest experience.

Yes, we want to know about any situations that impact our guests so we can improve the experience in the future.

Please fill out this form to tell us what happened and how you resolved it.

Report Times/In Place Times

Radio Channels - Zone 3

Break Schedules

Hook ‘Em Hospitality Card Form

Service Recovery Card Form

What Is It?

I Got a Card!

Employees of the Game

ADA Accommodations

ADA Seating

Alcohol Rules

ATMs/Cashless Transactions

Cell Phone Charging

Concessions

Cooling Stations

Elevators

Fan Services

First Aid/EMS

Hall of Fame

Maps

Seatbacks

Telephone Numbers

ADA Lots/Shuttle Map

Box Office/Will Call

Clear Bag Policy

Day of Game Parking Passes

Maps

Merchandise

Public Transportation

What Is It?

What Do I Do To Fix It?

Can We Offer the Guest Anything?

Do I Need To Do Anything If I Offer the Guest Something?

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